road less traveled
Saturday, August 18th, 2007While I could rant about Numbers and Excel some more, there’s another genre of formatting that has come to my attention due to some unfortunate circumstances. The way in which information is presented, formatting, is indescribably important for technical manuals, both textually and physically.
Take, for instance, the experience of opening a new Dell computer box. The Quick Start instructions are ready for you, get this, in the form of a map: a large, often near to 24 inch by 24 inch, folding map with color-coded instructions for how to quickly get to the point where booting is possible. Personally, I associate a slow traveling experience when I think of the word “map”. Colonial-era sailors with their maps making oceanic voyages; Renaissance astronomers huddling over their precious papyrus with inks steadily applied with hand-eye precision; the inevitable cross-country, National Lampoon-like, trip with the family where the map is finally pulled out in the desert when, not just the kids, everyone is wondering “are we there yet?” Maps are a bad formatting choice for a Quick Start guide. Dell might as well include some granola bars to re-energize you after the first few hours.
But, finally, and I hate to say this, yet, Trek chose a horrible choice of manual for their bikes. I randomly wanted to get some information about how to take off the bottom bracket on my bike. Though, I had available to me a separate book all about bike maintenance, I thought there could be some Trek-specific information available in the user manual documentation. Lo and behold, the user manual was remarkably thin. But why? This is a road bike, with thousands of parts.
The Trek user manual has in fact only a sleeve for a CD. You’ve. Got. To. Be. Kidding. There is truly no worse format choice for technical documentation for a bike than making it digitized. They should have just encoded the manual into Magic Eye 3D shots showing how to disassemble the rear hub or replace bar tape.
And worse. When I ran the CD, it contains nothing but information about regular maintenance and zip-nada-zero about tear-down. Bummer. In order to replace my bottom bracket, I suppose, I will be relying on the road bike maintenance encyclopedia in my living room and any tips the East Coasters guys pass along. No thanks to Trek.
Again, formatting is so very important. If it requires a half-hour extra on a PowerPoint presentation, it will be worth it. Or, just use Keynote. This article, though terribly too lengthy, is a great example of the physical and communicative advantages of spending some time working out the formatting kinks.




