address book stretches its legs
Having a few tech support calls under my belt, so far all faculty-related, I am beginning to pool my patience resources. While I was in Tampa, I was surrounded by the most knowledgeable Mac geeks I have ever met, save two or three friends who have an exceptional geek status. In my conversations with a few of those Apple campus reps from the east coast region, we would probe the other’s comprehension of technologic understanding and ability to follow Mac rumors. A favorite friend-find of mine was Nathan. We would try and talk about something Mac-related and new but before one of us got ten words into a phrase the other would shake his head vigorously to signal that it was pointless to reiterate long-memorized rumors or facts. I perhaps have never met anyone else who so aggressively updates the MacRumors RSS as I do - the only thing keeping me from setting it as a homepage is my embarassment that such a shameful lust would find its way to the public internet. For all to see. Or read about. ..
Anyways. That type of interaction is something I need to forget about, and quickly. My tech support experience thus far suggests I should prepare to be as calm and encouraging and as patient as I can. And then maintain that for two hours. Luckily, though, I haven’t come across the angry people. They’re out there. Somewhere. Waiting for my bad day.
The good news is that my Apple stuff is beginning to trickle through the postal service systems. I really want those business cards. Hard. I think the bookstore wants them more, so they can send me all of the questions they loathe answering.
I have wondered if the reason I equate my campus rep predecessor, Nik, with patience is the tech support interaction support itself. It probably won’t take long to find out.
June 8th, 2007 at 6:17 pm
Watching for the postal service to deliver your business cards may bring you a disappointment when all you find in the box is chocolate chip cookies.