Partially as a favor and partially just because I was going to have only a few things to work on today, I agreed to open Bollo’s this morning for one of the other baristas. I understood the implications: waking up before the sunrise, enduring the last stretch of Parent’s Weekend pandemonium. But I could manage it, and with a helper coming in for part of the shift, I was not about to stress for a second.
At 9:05, I was curious where my helper was, a new guy I had trained several times recently whom I had become impressed with in terms of responsibility and ability. I called then only to get his voicemail. Then I called at 9:10 and 9:15 and… but by then the tide of customers had started to roll in.
My mechanics turned on to a maximum; the efficiency expert inside of me directed each movement, calculating the fastest ways of doing everything and correcting minor imperfections that were present so as to get rid of that line to the door. My customer relations never skipped a beat. Despite the difficulties, people didn’t mind waiting, and I believe, in part, that it was my pace that kept them from losing their own minds in queu.
It must have been Latte Day 2006 because an unusually high amount of people began ordering special drinks, rather than standby coffee. That greatly slowed my pace, but each latte was made with individiual care and I still saw hints of grins when customers saw my foam designs even though they could have waited 10 minutes for one. That alone helped me keep sanity for the time.
Miguel also helped. He is our technical guru, who had actually arrived later that morning to repair the Wi-Fi. He directed a lot of bake case sales when the line was truly unbearable for one person, which happened at two distinct times for a stretch of about 25 minutes each. Miguel used to be a barista, back in the day, but only comes in to work in cases of extreme need and his assistance was well-appreciated this morning. I could have worshipped him on my knees when he left later.
Were I not consumed with latte drinks, the sales total would have rocketed for this final Parent’s Weekend day. I typically do about $150 sales in a night shift, sometimes made as much as $300 in an afternoon which is a stretch and exhausting chore. This morning, the sales were just below $500. When a friend, Jodi, came in at the very end of my shift to grab some coffee with friends, I tried to talk to her, taking deep breaths, but I stuttered so badly that I eventually stopped, ashamed of how much of my mind was lost earlier in pots of coffee and muffin orders.
I won’t hurt this particular new guy the next time I see him, but I may swing some clenched fists in his general direction. When I left Bollo’s this afternoon, I launched into an enormous recovery phase that began with soup alone in a scarcely occupied campus building and continued with a lengthy nap before a visit to the gym.
My point is, in summary, finally, if you see my jittering this week, it’s not from my morning coffee, it’s probably not from a lack of sleep, and it’s not from a jazz beat I’m grooving to in my head - my jitter was caused by an impromptu assassination of my sanity at the hands of a slew of Blacksburg visitors and their student progeny. But I must begin a further stage of recovery by returning to that house of mine for a smooth latte and some elementary homework and studying.
Music: Bill Evans Trio, "Alice in Wonderland [Take 2]"